Our team of WordPress experts will make unlimited cosmetic changes to your website so that you don’t have to employ a WordPress expert separately to make various edits to your website or troubleshoot a specific issue. Buying WordPromise package will ensure that you will get unlimited website support.
We are often asked about our unlimited support and edits. When we say unlimited, we really mean unlimited. We strongly believe in empowering website owners with the comfort of unlimited support without the worry of counting support hours. We are on a mission to make things EASY for our WordPress clients.
Unlimited edits include changes to the content (text of pictures) of your website pages, changing plugin settings, CSS adjustments, adding a blog as supplied by you, adding a core snippet and more.
Unlimited edits do not include any custom development work like coding new plugins, customization of core files, building plugins or themes, updating custom code, any custom graphic design work, creating landing pages based on a supplied PSD or building a subdomain site. However, our experts are always ready to provide estimates of such work.
WordPromise experts offers a variety of WordPress support like help with setting up a plugin, troubleshooting errors, help fixing content related issue, or fixing broken backlinks.
We normally respond to our support/Edit tickets within 24 hours. Depending on the nature of support type, they are resolved in the next few hours. Most of the time, the smaller edit requests are taken care within a couple of hours.
In case, you need custom development that is not in the scope of WordPromise services, our support team will help you determine the time and efforts required for that job and will offer at an hourly price.
Our team doesn’t just fix the problem and wish you luck. We will provide you information on the cause and issues found during our emergency ticket resolutions.
Our uptime monitoring tools check your site for critical errors around the clock. If a critical error is detected, our team is notified immediately, so we can respond and take necessary actions.
For unknown reasons, your website is broken, and you need emergency assistance in restoring it from a backup. In such cases, our support team will restore your website from a closest backup available.
At times, your hosting server can cause unknown issues to your site, and you are clueless and don’t even realize the source of the critical issue. In such situations, we will assist you by contacting your server support team and get a resolution.
Unlimited edits include changes to the content (text of pictures) of your website pages, changing plugin settings, CSS adjustments, adding a blog as supplied by you, adding a core snippet and more.
Unlimited edits do not include any custom development work like coding new plugins, customization to core files, building plugins or themes, updating custom code, any custom graphic design work, creating landing pages based on a supplied PSD or building a subdomain site. However, our experts are already ready to provide estimates of such work.
When we say unlimited, we really mean unlimited. We strongly believe in empowering website owners with the comfort of unlimited support without the worry of counting support hours. We are on a mission to make things EASY for our WordPress clients.
We normally respond to our support/Edit tickets within 24 hours. Depending on the nature of support type, they are resolved in the next few hours. Most of the time, the smaller edit requests are taken care within a couple of hours.
At times, your hosting server can cause unknown issues to your site, and you are clueless and don’t even realize the source of the critical issue. In such situations, we will assist you by contacting your server support team and get a resolution.
There are questions that are asked by new customers pretty often, so we’ve put together a list of Frequently Asked Questions (FAQs) to help answer some of your initial questions.
If you don’t find an answer to your questions through these FAQs, please reach out to our support staff, and we will get an answer out to you quickly.
