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Frequently Asked Questions

Explore our list of most common questions asked by our clients. 

We presume that most of your questions shall be answered in the list below. However, if you still have questions, you can write to us at support@wordpromise.com or fill out the form here.  

WordPromise

About WordPromise

It’s a subscription-based service, available 24/7/365, that provides security and performance audit, assistance and fixes for WordPress-related issues that come up at a moment’s notice.
Peace of mind. Knowing that you have a WordPress expert available anytime to help you solve problems takes a load of stress off your shoulders. Not to mention, it’ll save you a ton of time.
WordPress Security Audit, Optimization of website speed, Theme maintenance, Plugin Upgrades, WordPress development, database management, website evaluation and administrative updates, just to name a few.
  • Our auditors are real WordPress developers who knows every bit and corner of the framework.
  • Along with our top-notch support, we have a very high rate of returning clients and that defines our long-lasting relationship with our customers.
  • Our clients get premium plugins worth $600+.
  • Our clients can manage all their website accounts under one dashboard and keep an eye on the audit progress and reports.
  • WordPromise plugin is one of the distinguish feature that gives direct access to all audit stats, reports, and support tickets to the end user.
  • WordPromise also offer special deals for possible agencies via agency partnership program.

User Support

We provide end-to-end support for WordPress website including speed optimization, managing plugins, themes & core updates, website edits, hosting issues etc. In cases of upgrade/plugin/theme conflicts, we normally reach out to the original authors/developers directly to help fix such issues, on your behalf. WordPromise shall also handle any technical issue or various troubleshooting on your website. WordPromise will handle it all with full throttle!
A thorough inspection of your server configuration, database, WordPress files, themes and plugins.

We usually respond immediately if you are using our live chat program or submit a ticket from our plugin. With the backing of solid technical teams, 95% of the tickets/support issues at WordPromise get resolved within 12 hours. Remaining 5% of the tickets/support issues, depending upon the complexity of the issue, you will receive a resolution email with the changes made on that ticket within 24-48 hours.


If the ticket is complex, and we need more time, we will let you know if it is outside that 48-hour window. Communication is key here with response and resolution times, we’ve got your back!

We do offer custom development. If you have a project that requires custom work or if you are looking to create a website or a custom application, we’re happy to do it in addition to our ongoing maintenance of your website.

You can send details about the project at info@wordpromise.com and our team shall give you an accurate estimate for how much time it takes. We’ll start working only once you give us the green light to move forward.
Upon successful sign-in/signup, you will get access to your WordPromise dashboard, where you can add your site related credentials. All the credentials are kept in complete encrypted form at WordPromise system.Only the authorized auditorsat WordPromise can access the credentials with 2 factor authentication.
We typically handle all our support through email or ticketing dashboard that you see right in your login Dashboard. In urgent scenarios, we get in touch with you via calls as well. While we don’t offer much phone support, we’ve made customer service a huge priority here at WordPromise and you’ll find both our email response and ticketing dashboard support fast, effective and friendly!
All our services are handled by qualified WordPress experts.
Our computers are behind a secured firewall and absolutely safe for maintenance activities. Security is our utmost priority and it starts with WordPromise.
Due to new malicious scripts and ever-changing technologies, it’s impossible for us to guarantee 100% that your website will never be compromised in the future but it will definitely secure from all known holes and leaks.
Apart from a dedicated support team, we have plenty of automated/customized tools that will check the status of your website(s). WordPromise has site monitoring policy which is followed very stringently by the support team. They actually ping your website(s) every day.

WordPress Security Audit

We make all efforts to keep your WordPress website securely protected and optimized for complete peace of mind. Security Optimization included features like
  • Scheduled Backups
  • Secure Passwords Enforcement
  • Real-Time Monitoring
  • Files and Database Protection
  • Two-Factor Authentication
  • Brute Force Protection
  • Daily Malware Scan
  • SSL Certificate – Setup and Configuration
  • 404 Page Detection
  • File Change Detection
  • WordPress Core Inspection
  • IP Address or Host Banning
  • Comment Spam Filtering
  • Plugins & Themes Scan & Upgrades
  • User Security Check
We also partner with services like iThemes Security Pro, WP MU Dev etc to bring premium WordPress security to your website! When you get started with WordPromise, we’ll implement the plugin and optimize it for your unique site to give you the best possible coverage. We’ll also implement additional security across your WordPress dashboard and server as needed. These security measures are unique for every website we work with, which means a customized solution for everybody.
Malware is a serious issue for any website. Our team of experts will scan the site, clear out all malware and check the site for any vulnerable areas such as outdated themes and/or plugins with known vulnerabilities. After malware has been cleaned up, our team will create a security setup to harden your website to protect against future attacks.

You will get a comprehensive report of your website’s vulnerabilities and fixes every month. This report will include all the tasks performed during the audit. You will get all feeds from our system to your website dashboard once you have our plugin installed. Providing monthly report doesn’t really mean that we monitor or review your website once in a month, rather, it is a continuous daily event. We maintain a log of all activities and submit once in a month.

We’re available via email (support@wordpromise.com), Support Ticket Dashboard to answer your questions and troubleshoot any issue.

Your information and logins details are completely safe with us.WordPromise enforce the stringent data policy for all its users. We do not share any private data at any cost.
We always ensure a prior backup before any scheduled activity from WordPromise. There are no chances of data loss, as all our activities are fully backed by data backup strategy.
We’re not very enthusiast for one-time audits. Further, we believe in long term alliances by considering the fact that any WordPress website security is an ongoing process and it require a technical partner to frequently monitor all the technical indicators to keep the websites faster and secure. Plus, when it comes to security and website speed, one-time changes are simply not effective.

WordPress Speed Optimization

Through hours of manual optimization and premium licensed plugins offered under our care plans, we make websites fast enough to have a significant positive impact on the website’straffic. From cache management to compressions, from file optimization to image optimization, we take care of everything that is required to make your website rocket fast. We also keep your website fast on an ongoing basis.

Speed optimization is one of the priorities of our team. We follow best practices of IT industry, to improve the loading time for your website! This includes:
  • Optimize All Website Images
  • Minify JavaScript and CSS
  • Render-Blocking Resources
  • Leverage Browser Caching
  • Overall Cache Management
  • Optimize Mobile Experience
  • Combine Requests
  • Lazy Loading Images
  • Inline Critical CSS
  • CDN Support
  • Access to Premium Plugins
  • Monthly Reports
Getting your website to load quickly is one thing but keeping it loading fast over the long-term is a real game-changer. We partner with premium plugins like WP Rocket and WP Smush Pro. You get access to these premium plugins in our plan. This brings premium caching and image compression to your websites.
We’re not very enthusiast for one-time speed optimization. Further, we believe in long term alliances by considering the fact that any WordPress website security is an ongoing process and it require a technical partner to frequently monitor all the technical indicators to keep the websites faster and secure.One-time speed optimization may help your website load faster now, but as your site continues to change over the following weeks and months, the site will slow down again unless someone is continually optimizing the site for speed.

We only provide speed optimization services for people who want to make their website faster and keep it that way over the long-term. One-time speed optimization may help your website load faster now, but as your site continues to change over the following weeks and months, the site will slow down again unless someone is continually optimizing the site for speed.

WordPromise Plan & Actions

WordPromise strongly believe that security optimization is absolute essential as a whole and that’s why we have designed our base package keeping all the security, speed, and upgrade items in mind. However, we do offer ADD-ON services that are useful to help better manage your website and its related processes. We give away attractive promo codes for agencies as well as individual partners.
As you know, WordPromise is a subscription based monthly WordPress Security Audit and Maintenance Plan. The typical work involved is to inspect the website and provide the security health condition report.

However, WordPromise provides remedies to the most common issues and wherever a fix is required which includes theme, plugin and core updates. Any major breakdown or fix may require addition billable hours and as a client, you would know about these UPFRONT.
We are always there to support you. When you sign-up at WordPromise, a welcome email is sent with detailed information about onboarding, next steps, your account related system keys, adding your login details etc. All the information in the welcome email is compiled in such a way that gives a very familiar impression to our clients. Further we have a dedicated support team to assist you in all technical issues.

Can I upgrade, downgrade tenure, or cancel my website management subscription? Yes, you can upgrade your subscription plan tenure at the time of renewal of your current plan.

You can either disable auto renewal or just cancel your subscription, but your current tenure will have to be completed.
WordPromise offer minimum 3 months plan which can be upgraded to a half yearly or yearly plan with applicable promo codes for long term subscriptions.
Your information and logins details are completely safe with us.WordPromise enforce the stringent data policy for all its users. We do not share any private data at any cost.
We always ensure a prior backup before any scheduled activity from WordPromise. There are no chances of data loss, as all our activities are fully backed by data backup strategy.
We’re not very enthusiast for one-time audits. Further, we believe in long term alliances by considering the fact that any WordPress website security is an ongoing process and it require a technical partner to frequently monitor all the technical indicators to keep the websites faster and secure. Plus, when it comes to security and website speed, one-time changes are simply not effective.

In scenarios, where you want to discontinue a long-term plan, WordPromise is happy to make a refund after deducting 1month fee as applicable. You can start a conversation with our support team for a refund. You can see our refund policy in our Terms & Conditions Policy.

Website Edits

What‘s included in your website unlimited edits? What’s not included?

Unlimited edits include changes tothe content (text of pictures) of your website pages, changing plugin settings, CSS adjustments, adding a blog as supplied by you, adding a core snippet and more.
Unlimited edits do not include any custom development work like coding new plugins, customization to core files, building plugins or themes, updating custom code, any custom graphic design work, creating landing pages based on a supplied PSD or building a subdomain site. However, our experts are already ready to provide estimates of such work.
We’re not very enthusiast for one-time speed optimization. Further, we believe in long term alliances by considering the fact that any WordPress website security is an ongoing process and it require a technical partner to frequently monitor all the technical indicators to keep the websites faster and secure.One-time speed optimization may help your website load faster now, but as your site continues to change over the following weeks and months, the site will slow down again unless someone is continually optimizing the site for speed.

We only provide speed optimization services for people who want to make their website faster and keep it that way over the long-term. One-time speed optimization may help your website load faster now, but as your site continues to change over the following weeks and months, the site will slow down again unless someone is continually optimizing the site for speed.

WordPromise Team

Our core team is based out of US and India while some of our executives work remotely. WordPromise means serious business for which our timings are never a constraint. This way, we can cover most of the time zones. We shall take care of your concerns almost immediately.
Absolutely. Everyone on our team has a strong hold of the English language. The support we provide is professional, effective and has our flare of personality!
Being a security company, we are very diligent about website credentials handling. We adopt best and most secured practices in handling your credentials and other data as applicable.
No. All security audits/ maintenance activities are performed by the WordPromise team members only. All our team members (full-time and part-time) work from various locations as per their time zones around the world. Everybody works the hours they want and maintains the flexibility they choose.

Your information and login details are completely safe with us. WordPromise enforce the stringent data policy for all its users. We do not share any private data at any cost.

We always ensure a prior backup before any scheduled activity from WordPromise. There are no chances of data loss, as all our activities are fully backed by data backup strategy.
We’re not very enthusiast for one-time audits. Further, we believe in long term alliances by considering the fact that any WordPress website security is an ongoing process and it require a technical partner to frequently monitor all the technical indicators to keep the websites faster and secure. Plus, when it comes to security and website speed, one-time changes are simply not effective.

Onboarding

Everything you need to know about onboarding. Please Click here to see the onboarding steps.

WordPress Upgrades

Your website is checked daily for possible upgrades of core framework, themes and plugins used on the website. In case, your website is using advanced or custom plugins, WordPromise team may have to go through in-depth validation process to make sure, their upgrade patches are compatible enough for updating.
Your website is being monitored in real time on daily basis. If any issue occurs, our experts will get notified automatically and be working to address such issues that are under our control ASAP.

WordPress hosting

Our team will be happy to recommend the hosting provider who we think will best fit your websites specific needs along with speed optimization requirements. WordPromise also help you migrate the website.
No! We’ll work with any website regardless of where it’s hosted. We understand that different websites have different needs and that people have realistic budgets that they have to meet. We highly recommend you sign up for a WordPress specific hosting partner as it is difficult to achieve best speed scores with certain shared hosts.
No, we do not move website hosting during WordPromise Security Audit and Performance.
Yes, we manage all WordPress Websites, irrespective of the hosting platform. However, there might be add-on you need to purchase with our base package for such hosting partners.

Premium plugins

WordPromise use licensed plugins such as iThemes Security Pro to safeguard your website from unlimited risks and vulnerabilities. To make your website load rocket fast, we use premium plugins such as Autoptimize, WP Rocket or WP Smush Pro and many other industry leading solutions.

Signup Today for premium WordPress support services.

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